Contentful Review: The Best Enterprise and Scalable CMS?

Content is static in that it is not user-generated, but editors have the ability to constantly add, edit or delete the content as requirements scale and shift. Static content could be used dynamically on the frontend using techniques like personalization, but this requires a custom implementation or 3rd-party integration.

Developers will be responsible for building and maintaining the content model, the overall structure of your content, as it maps to the codebase. However, the most successful implementations occur when planning includes input from all stakeholders and the content model is tested by content editors and developers before final approval.

User Interface

The web app is well designed and easy to use. The Contentful team constantly works on improving the UX which includes links to documentation in the sidebar of various sections and the overall usability. New features are added from time to time, most recently tags were introduced making it easier to group and search for content.

Let’s dive in and check what’s inside the main tabs.

When creating a new project you are presented with the welcome screen, the home tab for your new Contentful Space. A space contains everything you need to create and manage your content. There are some helpful links to learning more about Contentful including their documentation.

You will also find pre-built SDKs for 8 platforms: JavaScript, PHP, .NET, Ruby, iOS, Android, Java, and Python. Frameworks such as Gatsby or Nuxt will even have plugins that handle the SDK integration for you and all you will need to do is install it and add a couple of lines to your configuration.

The next tab is for your content model. This is the blueprint for your entire content structure of content types. On the free Community plan, you will be able to create 48 content types, each allowing up to 50 content fields. Here is a screenshot of the various types of built-in fields you can use to create your content entries:

Certain fields contain many options for customizing the editor experience and changing the type of data received on the frontend for optimal implementation. For example:

I strongly recommend that you create a free personal account and take a look at all the available options you have with these fields. It will soon become clear why so much planning needs to be done when creating your content model for the first time.

Next, we have the content tab. This is where you create and manage your content entries including linking to media you’ve uploaded. Contentful allows for pretty much every popular file format including image, video, audio, pdf, spreadsheet, etc.

The media tab is where all your files are stored and is mostly used for bulk operations and searches.

Sneak Peek of the UI

Here is a basic example of how you might structure your content model for blog posts. As you will see, Contentful is very flexible allowing you to tailor to the needs of both content editors and developers.

Contentful Content APIs

There are four core REST APIs:

Many, if not most of you will be wanting to use GraphQL to query your content. Fear not as there is also the GraphQL Content API which supports and offers a fully functional equivalent to the REST implementation of both the Content Delivery and Content Preview APIs. Contentful plugins provided for SSG frameworks like Gatsby will use this.

Contentful Apps and UI Extensions

UI Extensions were created to allow developers to extend the basic functionality of the web app. They can be used to create a completely new field type or update an existing field interface, for example, JSON object fields could be edited as a form instead of JSON syntax. Functionality can be applied to a single field or the extension can be added to the sidebar and applied to an entire entry.

Recently, the Contentful team has introduced a new App Framework that can do everything extensions can do and more. For this reason, they recommend creating apps instead of extensions. Some of the key benefits include configuration and state management as well as easily sharing apps across all spaces and environments of your organization. Contentful uses React to render views for the web app and handle logic so it’s recommended that you use React to build your custom apps, but they say it’s not mandatory.

Apart from the huge benefit that comes with being able to add your own custom functionality to the CMS, there is also a marketplace with numerous apps for improving both the developer and content editor experience via 3rd-party integrations. Use cases include digital asset management, search, translation, personalization, deployment, and more.

Support

Users on the free Community plan do not have access to support services meaning you won’t be able to get additional assistance with any issues you may be facing. However, between Contentful’s developer documentation, FAQs, user guides, GitHub repos, and community you should have no trouble finding the answer you need on how features and functionality works.

Team and Enterprise customers are able to use the support form and log detailed issues including selecting between multiple levels of severity. Support will then reach out over email until the issue is resolved. Furthermore, Enterprise users enjoy full customer support with guaranteed response time via SLAs.

Pricing

In my opinion, the biggest problem with this CMS is the cost to scale. At US$300 per month for the Basic plan, the most significant benefits over the Free plan are increased users and locales along with access to technical support.

The cost of the Enterprise plan depends on how you choose to customize it. Safe to say it’s pretty steep, but there are numerous benefits and added features and functionality that come with it, far too many to list in fact. I encourage you to check out the pricing page and be sure to select “Show full comparison” at the bottom of the overview table.

What Do Clients Say?

We used Contentful for multiple projects, one of the most successful is SEOmonitor.

Check the full SEOmonitor case study here.

Pros and Cons

What it comes down to is this. Contentful is a powerful quality CMS that can handle complex workflows and processes. I would highly recommend this to any company of any size whose needs are either small, small to medium with the potential for significant growth, or enterprise level.

Firms who typically remain in the healthy middle may get themselves into a little trouble if they do not apply certain limits on their creative teams to ensure they won’t need more content types. This is why your initial content model planning must include all relevant stakeholders and go through multiple iterations.